Registering as a Member/Placing an Order
1. You can either sign up as a registered customer or make your purchase as a Guest.
2. Choose and add products to your shopping cart.
3. View your cart, update quantity, and select your preferred delivery options.
4. Proceed to check out and provide your credit card details at the payment page.
5. Upon successful payment, you will receive an email with your order details with an invoice number as your order reference code.
For delivery service, you will receive an email notification with your delivery tracking number 1-2 working days after placing your order.
For self-collection, you will receive an email confirmation with the collection details.
By registering as a member, you can view/track your past orders and save your delivery address for the convenience of your subsequent purchases on My EZ-Link Online Shop. Certain limited edition items are also only available for purchase by registered members.
1. Click on the ‘Sign up’ button.
2. Complete the registration form.
3. Upon successful submission of your details, you will receive an email from us. Click on the URL in the email to complete your registration.
We accept locally issued Visa and MasterCard cards. Prices are in Singapore dollars.
You can request for a new username/password on the Login or Checkout page.
Yes, you can do so after a successful log-in.
For customers who choose delivery, customer should receive an SMS between 7-10 working days, to make arrangement for a suitable delivery date. This may increase during festive seasons due to higher order volume.
Please check for our email in your junk folder. Otherwise, please contact us via the ‘Contact Us’ page and we will get in touch with you.
We would like to keep our members updated about special promotions from time to time. However, you can choose to unsubscribe for them via your account preferences.
Your data will be handled confidentially and encrypted using Internet standard encryption technology (Secure Socket Layer).
The personal information we collect from you will only be used, or shared with third parties (including related companies, third party service providers) for some or all of the following purposes:
• For processing of your payment and order on My EZ-Link Online Shop.
• For delivery of your purchases from My EZ-Link Online Shop. We may pass your personal information on to a third party in order to ensure the delivery.
We do not store your credit card information and all credit card transactions are handled by our online secured payment service provider.
Yes, the delivery charges will vary with the number of items purchased. Please refer to the table below for the delivery charges per purchase. Delivery charges will be reflected upon checkout. There will be additional charges for re-delivery after 2 failed delivery attempts.
No. of items
51 & Above
We deliver to all addresses on mainland Singapore with the exception of the following places due to restrictions and limitations placed by institutions and organizations:
• All airports, airbases, army camps, country clubs, off-shore islands, prisons, hospitals, polytechnics, power-grids, shipyards and universities.
• Changi Airport and Cargo Centres, Jurong Island, SATS Inflight Catering Centre, Sentosa, Seletar Aerospace, ST Kinetics, Tuas Link and Turf Club Avenue.
If must, additional delivery charges may apply to the above places.
We currently only offer delivery to addresses in Singapore. We are looking into overseas deliveries in the near future.
Order Tracking: Simply click on Order Tracking and key in your Order ID to check the status of your order.
Delivery Tracking: You will receive an email notification with your delivery tracking number 5 working days after placing your order. You can track the delivery status from the link given in the email.
Yes. You may input a different delivery address at the Check Out page. We currently offer delivery to addresses locally only.
Delivery can only be made to a single address per order. If you intend to send your purchase to multiple locations, please place each order separately.
Our logistics partner XDel will send an email notification and/or sms you 5 working days after you have placed your order. The link in the notification will allow you to track your parcel or to reschedule your delivery. Alternatively, you may contact XDel at [email protected] Please note that there will be additional charges for re-delivery after 2 failed delivery attempts.
You may track your order using the link provided in the notification you received via SMS or email to verify if the delivery was successful or the reason for the failed delivery. You may also reschedule a delivery using the same link. Alternatively, you may contact XDel at [email protected]
If none of the above are received, please contact us via the Contact Us page and we will get in touch with you. We seek your understanding for late or failed deliveries which may occur during peak seasons.
XDel will send you an email to reschedule your next preferred delivery date. Please take note that there will only be 2 delivery attempts. After which, you will need to collect the item from the self-collection centre or pay the shipping charges for the 3rd delivery attempt.
You can choose the Self Collection option during the check-out process.
Self-collection is at the following address:
Now till 28th Sep 2017 (no collection on 26th Sep)
82, Ubi Avenue 4, Edward Boustead Centre, #06-04, Singapore 408832
Monday – Friday (except Public Holidays)
9.30am – 1.00pm, 2.00pm – 5.00pm
From 29th Sep 2017 onwards
31 Tannery lane #04-01, HB Centre 2, Singapore 347788
Monday – Friday (except Public Holidays)
10am – 12pm, 2pm - 5pm
Tel: 6595 4368
No collection is available on the eve of New Year, Chinese New Year and Christmas day.
Customer who opted to self-collect theirs orders are to do so within 2 months from date of notification of collection. Any orders not collected within 2 months shall be forfeited, and customer shall have no right of claim against EZ-Link arising from the purchase or non-collection.
Using the ez-link cards, EZ-Charms and EZ-Link Wearables
All orders placed and goods sold are final and may not be cancelled.
All items sold are final and may not be exchanged.
Please contact EZ-Link Customer Service at [email protected] or call us at 6496 8300 (Mondays – Fridays, except Public Holidays from 8am – 6pm).
No. All EZ-Charms are only available in Adult Anonymous option.